Troubleshooting

This section describes how to troubleshoot issues that occur when using IP speakers and IP audio modules.

When a speaker device cannot be registered

  • If the speaker is not auto-detected or manual registration fails, make sure the speaker device is set to Speaker Mode.
    • Access the speaker device's webpage to change the mode.

If sound is not playing

  • Check that the speaker is online.
  • Check whether the volume is set to 0.
    • On the device's webpage, go to Operation Setting > Audio Setting > Operation Information > Volume and check the volume level setting.

When the speaker cannot be controlled from the map

  • Verify that map permissions have been granted.
    • In Settings > User, select the user and then, on the Permissions tab, ensure Map Management is selected.