Troubleshooting
This section describes how to troubleshoot issues that occur when using IP speakers and IP audio modules.
When a speaker device cannot be registered
- If the speaker is not auto-detected or manual registration fails, make sure the speaker device is set to Speaker Mode.
- Access the speaker device's webpage to change the mode.
If sound is not playing
- Check that the speaker is online.
- Check whether the volume is set to 0.
- On the device's webpage, go to Operation Setting > Audio Setting > Operation Information > Volume and check the volume level setting.
When the speaker cannot be controlled from the map
- Verify that map permissions have been granted.
- In Settings > User, select the user and then, on the Permissions tab, ensure Map Management is selected.
