Troubleshooting

Resolve issues that occur when using the intercom camera.

When call notifications are not received

• Verify that the event rule is enabled and configured correctly.
  • Go to Settings > Rules, click Call request, and confirm that the toggle at the top-right corner is turned on.
  • In the Show call notification rule, under Do, confirm that the checkboxes for Automatically open notification panel and Play sound in client are selected.
• Confirm that the user has permission to access the Notification panel.

When audio is not heard during a call

• Confirm that 2-way audio is enabled.
  • Go to Settings > Devices, select the intercom camera, then on the Audio tab confirm that the toggles for Audio input and Audio output are turned on.
• Confirm that the speaker volume is enabled in the sound settings of the PC where the BLAZE client is installed.
• Confirm that the speakers on the PC where the BLAZE client is installed are functioning properly.
• Confirm that network bandwidth and firewall settings are configured correctly.

When speaker audio is not output

• Confirm that the user has 2-way audio permission.
  • Go to Settings > Users, select the user, then on the Permissions tab confirm that the 2-way audio checkbox is selected.
  • Confirm that the microphone device is correctly configured in the sound settings of the PC where the BLAZE client is installed.