Troubleshooting

This section explains how to troubleshoot problems that occur while using the thermal camera.

If temperature detection is not working

  • Make sure the temperature detection feature is enabled. Settings are synchronized between BLAZE and the device webpage.
    • Settings > Devices — click and select the thermal camera in the device panel. In the device Details panel, click the Events tab, then the Temperature tab and ensure the Temperature Detection toggle is set to on.
    • Settings > Devices — in the device Details panel click the Webpage tab. When the webpage appears, click , then Analysis > Temperature Detection. In the Temperature Detection tab, verify the Use Temperature Detection checkbox is selected.

If event alerts do not appear in the notification panel

  • Make sure temperature detection is enabled.
  • Re-check the event rule settings.
    • In Settings > Rules, click the temperature detection rule you configured and ensure the toggle button in the top-right of BLAZE is set to on.
    • Ensure Show Notification is selected as an action for that rule. Also, in the Show Notification action, click All Recipients and verify the users who should receive notifications are selected.
  • On the thermal device's webpage, ensure thresholds and detection areas are configured correctly.